Is Botpress GDPR compliant?

What does Botpress do?

An open-source chatbot platform that can be self-hosted, which is unusual in this category and removes the transfer entirely. The hosted version behaves like any other embedded widget.

Does Botpress need consent?

Yes. Botpress is Chat, which is never strictly necessary for a website to function. Under ePrivacy Article 5(3), and its national transpositions, storing or reading anything on the device for that purpose requires consent first, and that consent has to be as easy to refuse as it is to give.

ePrivacy Art. 5(3) · TDDDG § 25 (DE) · TKG 2021 § 165(3) (AT) · GDPR Art. 6(1)(a)

Does Botpress send data outside the EEA?

Yes. Botpress processes data outside the European Economic Area, so you need a transfer mechanism under Chapter V and you have to say so in your privacy policy. In practice this means standard contractual clauses, or a provider certified under the EU-US Data Privacy Framework.

GDPR Art. 44 · GDPR Art. 46

What can I use instead of Botpress?

How do we detect Botpress?

We load your page in a real browser as a first-time visitor who clicks nothing, then look at what it contacted. Botpress is recognised by requests to botpress.cloud and bpcontent.cloud, and we report whether it merely loaded or actually sent data, and whether it set a cookie before any choice was made.